Refund policy


Please send us an email from the contact us page  for any enquiries regarding product delivery of faulty or damaged goods via the Contact Us page.

Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:
– sale items

Return of faulty or damaged goods for the purpose of gaining a credit/refund is subject to evaluation depending on the condition of the goods. In order to credit you for your faulty items, we expect the purchased items to be returned in brand new condition. This includes the return of the original packaging and labels and tags still being attached to the items. Once the product has been returned and accepted, we will refund you in-store credit or refund directly to the method of payment initially received for the products. When we issue the credit or refund, we will send you a further confirmation email. Due to stock availability, we may not be able to offer a direct exchange of goods; but could offer another product of the same value, for example, a different colour or size. At times there may be delays in crediting your credit card which is caused by the issuing bank. Please contact us if you have not received your credit within 7 days.

If you wish to exchange your purchase, you may do so provided the goods are in their original condition, in the original packaging and proof of purchase is provided no later than 14 days from the original purchase date. All shipping costs will be added at the customer’s expense. If you wish to exchange your purchase for a different size or style, please note products are subject to availability.
Refunds will not be issued for change of mind or wrong size/colour selection. Store credit may also be issued in preference to product exchange.
Items do not come with a warranty.

Product colour variances may be seen through digital communications including but not limited to lighting. Usage of our website is subject to the terms and conditions set out below. These terms and conditions apply to and form part of all online purchases from Boulder Creek Outdoors Australia ® for the purchase of goods, so please take care when placing your order. We will make every effort to deliver images as closely matched to products although raw materials may vary from product to product.

Terms of service:

By Purchasing From Boulder Creek Outdoor You Agree To These Terms & Conditions.

If You Have Changed Your Mind And You Are Able To Provide Satisfactory Proof Of Purchase, Boulder Creek Outdoor May Offer An Exchange On Selected Items Strictly Within 14 Days Provided That The Merchandise: Is In Sell-able Condition, Is Unworn Or Unused With All Original Sealed Packaging And Tags Attached.

If You Are Unable To Provide Satisfactory Proof Of Purchase, We As A Business Are At Its Absolute Discretion Reserves The Right Not To Offer an Exchange For Change Of Mind.

We Do Not Offer Refunds Under Any Circumstances.

  • If There Is A Failure With The Item, At Our Discretion, We May Replace The Item Or Providing The Customer With A Credit Note.
  • Where An Item Is Damaged Through Misuse Or Abnormal Use, We Will Not Provide A Refund, Exchange Or Repair.
  • We will require satisfactory Proof Of Purchase before providing a remedy under the Australian Consumer Law.
  • Credit Notes Are Valid For 1 Month From Date Of Issue.
  • Items Do Not Come With a Warranty.